Shipping Policy

Shipping Policy

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Effective Date: 26th June 2025
Operated by: Oscar Morrison Oscar's Journey
Email: missdaisysmith@gmail.com

Thank you for supporting our small business! Whether you’re ordering a handmade product or a drop-shipped item, we aim to deliver your goods promptly and safely. This Shipping Policy outlines how and when your order will be processed and delivered.

 

1. Order Processing Time

• Handmade Products: These are crafted to order and typically take 3–7 business days to process before dispatch.

• Drop-Shipping Items: Items sourced from our drop-shipping partners may take 2–5 business days for processing.

• Orders are not processed, shipped, or delivered on weekends or public holidays.

We’ll notify you via email if there’s a delay or issue with your order.

 

2. Shipping Rates & Delivery Estimates

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Shipping costs are calculated and displayed at checkout based on item type, destination, and chosen delivery method.

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UK Shipping (Standard):

• Estimated delivery: 2–4 business days after dispatch

• Tracked where possible

 

UK Shipping (Express):

• Estimated delivery: 1–2 business days after dispatch

• Available for eligible items only

 

International Shipping:

• Estimated delivery: 7–14 business days, depending on location and customs

• You are responsible for any local import taxes or customs duties

 

3. Shipping Confirmation & Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number, if available. Handmade or donation-based items may not include tracking.

 

4. Delivery Issues

If your parcel appears lost or hasn’t arrived within the estimated timeframe:

• Contact us within 14 days of your expected delivery date

• We’ll work with the carrier or supplier to locate or replace your item

We are not liable for delivery delays outside our control (e.g. postal strikes, weather, customs).

 

5. Incorrect or Incomplete Address

Please double-check your delivery information at checkout. We cannot refund or resend items due to errors in the shipping address you provide.

 

6. Returns Due to Non-Delivery

If a package is returned due to failed delivery (e.g. no one available to receive or incorrect address), we can:

• Re-ship the item at your cost, or

• Issue a refund minus original shipping costs (for non-custom goods)

 

7. Questions?

If you have any questions about your order, please contact us at:
📧 missdaisysmith@gmail.com